Privacy-sensitive data, or personal data, is processed via our online store. Max & Woof considers careful handling of personal data to be of great importance. Personal data is therefore carefully processed and secured by us.

In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this via this privacy statement;
• we limit our collection of personal data to only the personal data necessary for legitimate purposes;
• we first ask you for explicit permission to process your personal data in cases where your permission is required;
• we take appropriate security measures to protect your personal data and also require parties that process personal data on our behalf;
• we respect your right to provide access to, correct or delete your personal data upon your request .

Max & Woof is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read this carefully.

Use of personal data

When you use our online store, we obtain certain information from you. This could be personal data. We only store and use the personal data that is provided directly by you, in the context of the service you have requested, or for which it is clear when provided that it is provided to us for processing.

We use the following data for the purposes stated in this privacy statement:

• Name and address details
• phone number
• Billing address
• E-mail address
• Payment details
• Sex
• Date of birth

Register

You must first register for certain parts of our online store. After registration, we store the personal data you provide via the username you choose. We store this information so that you do not have to enter it again each time and so that we can contact you in the context of the execution of the agreement.

We will not provide the information linked to your username to third parties, unless this is necessary in the context of the execution of the agreement you conclude with us or if this is legally required. In the event of suspected fraud or abuse of our online store, we may transfer personal data to the competent authorities.

Access portal

Our portal gives you access to a management environment where you can set, specify and change things yourself.

Processing order

When you place an order with us, we use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties. You can read more about this later in this privacy statement.

Advertisement

In addition to the information on our website, we can also inform you about our new products and services:

• by mail;
• by email;
• via social media.

Contact form and newsletter

We offer the opportunity to ask questions through our online store via a contact form, where you will be asked to fill in various details to process your question. You choose which information you provide. The data you send us will be kept for as long as the nature of the form or the content of your email requires it to be fully answered and processed.

We offer a newsletter with which we want to inform interested parties about our products and/or services. Every newsletter contains a link with which you can unsubscribe. Your email address will be automatically added to the list of subscribers.

Location data

If necessary for the service, we may collect location data (GPS) from you. Your permission will be requested for this at the time.

This (location) data can also be stored and processed by the provider of, for example, the navigation/map software, such as Google Maps, but the data can also be used by, for example, Google or Apple itself. We have no influence on this. We recommend that you read the relevant privacy statements of the relevant provider.

Publication

We do not publish your customer data.

Ads

Our online store shows advertisements.

Disclosure to third parties

We may pass on your data to our partners. These partners deliver tailor-made advertisements based on your personal data. These partners are involved in the implementation of the agreement. These partners may use your data for their own marketing purposes.

Cookies

Cookies are used in our online store. Cookies are also placed via third parties engaged by us.

When you visit our online store for the first time, a message will be shown in which we explain why we use cookies. We regard your continued use of our online store as permission for this use of cookies.

You are free to disable cookies through your browser. Please note that our website may no longer work optimally.

We have made agreements with third parties who place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies when they read them. For more information about these applications and how they handle cookies, please see the privacy statements of these parties (note: these can change regularly).

Also consult our extensive cookie policy .

Google Analytics

We use Google Analytics to track how visitors use our online store. We have entered into a processing agreement with Google to make agreements about the handling of our data. We also allow Google to use the obtained Analytics information for other Google services, and finally we anonymize the IP addresses.

Security

We take security measures to limit misuse and unauthorized access to personal data. In particular, we take the following measures:

• Access to personal data is protected with a username and password;
• We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data;
• We keep logs of all requests for personal data.

Retention periods

The personal data described above will be kept for as long as necessary to process your orders, including warranty. We then store data for a maximum of one year for the described statistical purposes. The data will then be deleted, unless there is a legal obligation that requires longer retention (such as the tax retention obligation of seven years for payment data).

Third party websites

This privacy statement does not apply to third-party websites that are connected to our online store through links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

Inspecting and changing your data

For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time using the details below.

If you would like to inspect the personal data that Max & Woof has recorded about you or if you would like to change data because it is incorrect or incomplete, or if you would like to have it removed or protected, you can contact Max & Woof by e-mail at email address info@max-woof.nl. Max & Woof will inform you within four weeks which personal data it processes about you and whether it will or can comply with any request for deletion, blocking or improvement.

To prevent abuse, we may ask you to identify yourself adequately. When it concerns access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change the data or have it deleted.

Dutch Data Protection Authority

Of course, we are happy to help you if you have any complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against this processing of personal data. You can contact the Dutch Data Protection Authority for this.

Contact details

Max & Woof
Korianderlaan 58
1187 EE Amstelveen
The Netherlands
info@max-woof.nl

This privacy statement was last modified on 14-09-2021 .